Last Updated: 26/03/2025
This Privacy Policy describes how PieLab.io (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you” or “users”) of our website, PieLab.io (the “Site”), and our Shopify plug-ins (the “Services”).
By accessing our Site or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly:
* Account Information: When you create an account on our Site, we may collect your name, email address, and password.
* Communication Information: If you contact us, we may collect your name, email address, and the content of your communication.
* Payment Information: If you purchase our Services, we may collect payment information such as your credit card details or other payment information. This information is processed by our payment processors and not stored directly by us.
* Information Related to Shopify Stores: When you install our plug-ins on your Shopify store, we may collect information related to your store, such as your store name, Shopify domain, and potentially data about your products, orders, and customers as necessary for the plug-in to function. This access is granted by you through the Shopify API.
b. Information We Collect Automatically:
* Usage Data: We may collect information about how you use our Site and Services, such as the pages you visit, the features you use, and the dates and times of your access.
* Device Information: We may collect information about your device, including your IP address, browser type, operating system, and device identifiers.
* Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We may use your information for the following purposes:
* To provide and maintain our Site and Services.
* To process your payments and fulfill your orders.
* To communicate with you, including responding to your inquiries and providing customer support.
* To personalize your experience on our Site and Services.
* To analyze how our Site and Services are used and to improve them.
* To detect, prevent, and address technical issues and security incidents.
* To send you marketing and promotional communications (where permitted by law), which you can opt-out of at any time.
* To comply with legal obligations.
3. How We Share Your Information
We may share your information with the following categories of recipients:
* Service Providers: We may share your information with third-party service providers who assist us with various operations, such as payment processing, hosting, analytics, email marketing, and customer support. These providers are contractually obligated to protect your information.
* Shopify: When you install our plug-ins, certain information about your store and usage of the plug-in may be shared with Shopify in accordance with their terms and policies.
* Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
* Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process (such as a court order or subpoena).
* With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Your Choices and Rights
* Access and Correction: You may have the right to access and update the personal information we hold about you. You can typically do this through your account settings on our Site.
* Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in those emails or by contacting us.
* Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
* Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
7. Children’s Privacy
Our Site and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you believe that we have collected personal information from a child under the applicable age, please contact us immediately, and we will take steps to delete such information.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. By using our Site and Services, you consent to the transfer of your personal information to these countries. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site and Services after the posting of a revised Privacy Policy constitutes your acceptance of the changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]